Leadership Styles and Total Quality Management (TQM) Implementation: Competitor Orientation and Inter-Functional Coordination as Mediators

This paper examines the mediating role of competitor orientation and inter-functional coordination between leadership styles Total Quality Management (TQM) implementation. The empirical data for this study were drawn from a survey 203 leaders manufacturing service firms in Addis Ababa its surrounding cities to examine reliability validity independent constructs; constructs (i.e., coordination); implementation TQM. analyzed using Structural Equation Modeling (SEM) result revealed that servant transactional did have positive direct effect on TQM, while relationships further positively mediated by leadership-TQM relationship negatively relationship. On other hand, transformational had only indirect implementing TQM through coordination. Our sample companies came different industries (both sectors). Hence, future studies could consider samples sectors independently control reduce bias resulting industry differences. results can be beneficial current organizational achieve appropriate understand inter- functional